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Network Systems Engineer
3 weeks ago
Job Description:
The position requires a subject matter expert with in-depth knowledge of voice routing communications in medium to large infrastructure and design.
This role demands technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS as referenced to DoD practices.
Key Responsibilities:
- Implement new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.
- Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.
- Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
- Provide expert technical support for existing and expanding Voice & Video networks, services, system upgrades, and equipment purchases to the customer.
- Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
- Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
- Execute engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA's Security Technical Implementation Guides (STIGs).
- Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
- Create and track network issues/requests using the ServiceNow ticketing system.
- Create, update, and maintain detailed network diagrams.
Required Skills and Qualifications:
- An active Secret Clearance is required.
- Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
- A minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.
- Hands-on experience in VoIP technologies in medium to large environments.
- Cisco CCNP: Security certification is required.
- Expert ability to troubleshoot infrastructure equipment.
- Excellent organizational, interpersonal, written, and verbal communication skills.
Benefits:
- The candidate must have an active Secret Clearance.
- A Bachelor's degree or equivalent experience is preferred in Computer Science or MIS, IS, Engineering or related field.
- The candidate must have a minimum of five years of experience in administrative, technical work.
- Hands-on experience in VoIP technologies in medium to large environments is essential.
- Cisco CCNP: Security certification is necessary.
- Excellent organizational, interpersonal, written, and verbal communication skills are required.
About Us:
We are a global leader in delivering innovative solutions designed to integrate physical and digital infrastructure from base to battlefield.
We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness.
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