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Credit Risk Management Specialist
2 weeks ago
We are looking for an experienced Financial Compliance Officer to support our organization's mission. In this critical role, you will be responsible for ensuring that our operations align with regulatory requirements and industry standards.
Main Responsibilities:
- Publish IVR messages in English and Arabic using the Ameyo Telephonic System
- Analyze call data and track agent productivity daily
- Assess customer feedback from various communication channels (SMS, WhatsApp, mobile calls)
Key Performance Indicators (KPIs):
- Quality of calls: Ensure calls adhere to established scripts and standards
- Customer satisfaction: Analyze customer feedback and implement improvements
- Productivity metrics: Monitor agent performance and provide recommendations for enhancement
Skills and Qualifications:
- Kuwaiti candidate with proficiency in both English and Arabic
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Why Join Us?
- Opportunity to work with a dynamic team in a fast-paced environment
- Professional growth and development opportunities
- A chance to make a meaningful contribution to our organization's success
