Operations Coordinator

1 day ago


Kuwait City, Al Asimah V2X Inc Full time

About V2X Inc

V2X Inc is a leading provider of innovative solutions for global defense and security. Our team of experts delivers exceptional results in the field of public safety and emergency response.

Job Description

We are seeking a highly skilled Desk Operations Coordinator to join our team. The successful candidate will be responsible for dispatching initial responses to accidents or incidents, providing emergency notifications, and coordinating with various stakeholders.

Key Responsibilities

  • Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms.
  • Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions.
  • Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone; process, prioritize, and document in the Computer Aided Dispatch System (CAD).
  • Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
  • Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
  • Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document.
  • Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).

Qualifications

  • MINIMUM QUALIFICATIONS:
    • High School diploma required, AA or BA/BS Degree preferred.
    • Must be a US Citizen.
    • Must be at least 21 years of age.
    • Have a valid US Passport.
    • Have a current and valid US Drivers License.
    • Will meet United States Government (USG) security requirements.
    • Must possess Active Secret Security Clearance.
    • Typing speed of 35 wpm or more, preferred.
    • One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred.
    • Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
  • Experience:
    • Must have computer experience and have a thorough knowledge of Microsoft Office.
  • Skills:
    • Excellent computer skills required as well as interpersonal, oral, and written communication skills.
  • MATERIAL & EQUIPMENT DIRECTLY USED:
    • Microsoft Office Programs - Mainly PowerPoint, Excel, and Access.
  • WORKING ENVIRONMENT:
    • Work is generally conducted with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical, or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis.
  • PHYSICAL ACTIVITIES:
    • Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing, and speaking requirements would be considered.


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