Bulk SMS Business Analyst
2 weeks ago
Zain Bahrain, a leading mobile voice and data services operator, is seeking an experienced Bulk SMS Business Analyst to join its team. As the pioneer of mobile telecommunications in the Middle East, Zain has expanded rapidly since 2003 and today serves over 42 million active customers across 7 countries.
About the RoleThe successful candidate will be responsible for assisting the Department Manager in cultivating innovative alliances that drive growth and effective management of SMS business operations.
Key responsibilities include:
- Managing A2P SMS aggregators to achieve targeted efficiency and maintain high levels of customer satisfaction.
- Developing tailored A2P SMS solutions to meet clients' needs.
- Staying updated on SMS market trends and best practices in A2P messaging to provide strategic guidance.
- Working closely with the sales team to identify new business opportunities.
To be considered for this role, candidates must possess:
- A Bachelor's Degree in Business Administration or a related field.
- +2 years experience in account management or client-facing roles within the telecommunications industry.
Candidates should also demonstrate:
- Excellent analytical, numerical, and problem-solving skills.
- Pro-active approach to client satisfaction.
- Ability to multitask and manage multiple client accounts.
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