
Strategic Digital Communications Lead
1 day ago
The Strategic Digital Communications Lead serves as an online ambassador for Alghanim Industries, ensuring effective digital presence across various social media channels and cultivating relationships with customers to enhance customer service initiatives. Key Responsibilities:
- Coordinate all social media activities, responding to customer reviews and comments within designated timelines in line with each channel's engagement plan.
- Follow established Social Media guidelines when updating our channels, while maintaining proactive daily engagement.
- Monitor F&B brands and competitors' social media pages and websites on a regular basis.
- Oversee day-to-day activities related to different social media platforms (e.g., Facebook, Instagram, Snapchat, Twitter, YouTube).
- Engage with consumers to generate leads and market content.
- Prepare and monitor reports on follower growth, engagement, trends, and recommended future activities.
- Respond promptly to customer inquiries and complaints.
- File all complaints and refer them to relevant parties, monitoring progress and updating customers.
We seek a highly motivated candidate with the following qualifications:
- University degree.
- Passion for social media and staying updated on online trends.
- Ability to present ideas and concepts clearly and engagingly.
- Strong creative writing and content skills.
- Excellent organizational and self-management skills under pressure.
- Fluency in spoken and written Arabic and English.
- Proactive approach to taking initiatives and staying current with latest technologies and social media trends.
- Brief knowledge of e-marketing and graphic design principles.
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