Retail Operations Manager

1 week ago


Kuwait City, Al Asimah AZADEA Full time

Estimate salary: $60,000 per annum.

About the Company

Azadea Group is a leading lifestyle retail company that owns and operates more than 40 international franchise concepts in fashion, accessories, food, beverages, home furnishings, sports, multimedia, and beauty across the Middle East and Africa. Our presence spans 13 countries, with over 700 stores under management.

Job Purpose

Ensure Store Excellence
  • Supervise store operations to deliver exceptional customer service, maximize sales, and drive profitability in line with company objectives.
  • Manage inventory, maintenance, and ensure the shop's appearance meets brand standards.
Key Responsibilities
  • Detect and report on customer needs, market trends, and competitor activities impacting the region or market.
  • Greet customers, offer assistance, and address their needs and complaints in line with quality and customer service standards.
  • Maintain up-to-date store licenses and employees' official documents compliant with local regulations.
  • Oversee efficient receiving processes for items and shipments, monitoring all inventory activities.
  • Analyze sales performance, identify missing sizes and items, and manage collection rotation.
  • Prepare staff schedules based on budgeted hours, visitor traffic, sales targets, and operational needs.
  • Communicate sales plans and set targets for the team.
  • Log and update commercial and operational information on provided platforms.
  • Manage the allocated budget by monitoring expenditures within set limits.
  • Ensure compliance with brand standards, maintaining cleanliness, display, and maintenance of the shop.
Requirements
  • Bachelor's degree in a related field.
  • Four to six years of experience in Retail or a similar role.
  • Two years of managerial experience.
Benefits

Azadea Group is an Equal Employment Employer, offering a diverse and inclusive work environment. We are committed to providing opportunities for growth and development.



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