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Information Systems Technician
10 hours ago
As a member of our team at HealthCare Dynamics Gen. Trading Company W.L.L, you will play a vital role in supporting the maintenance and upkeep of our computer systems and networks. Our System Maintenance Professional position requires a highly skilled individual who can provide technical assistance to users with various IT-related issues.
The ideal candidate should possess a strong understanding of computer systems, networks, and software applications. They should also have excellent communication and problem-solving skills, as they will be interacting with users to diagnose and resolve technical issues.
Responsibilities Include:
- Perform routine maintenance tasks on computer systems and networks, including updating software and operating systems.
- Diagnose and resolve technical issues reported by users, using a variety of tools and techniques.
- Provide training and guidance to users on the proper use of computer systems and software applications.
- Maintain accurate records of all technical issues and resolutions, using a ticketing system.
- Work closely with other teams to ensure seamless integration of technology across the organization.
Required Skills and Qualifications:
- Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
- High School Diploma.
- College degree or equivalent experience.
- Must be a U.S. Citizen.
- Must have and maintain a valid Secret clearance.
- Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
- Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
- Three years or more related experience.
- Experience working in a help desk environment.
- Excellent customer service and communication skills.
- Ability to troubleshoot systems hardware and software issues to full resolution.
- Prior satisfactory job performance.
- DoD Cyber Awareness Training.
- Fort Gordon Cyber Security Fundamentals Training.
- Capable of effectively communicating technical information in English, both written and verbal.
- Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
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