
AVP, Operations Management
1 day ago
We are a dynamic organization in the fintech industry, dedicated to delivering exceptional services to our customers. As we continue to grow and expand our operations, we are seeking an experienced Assistant Vice President, Operations to join our team.
Job DescriptionThe AVP, Operations will play a critical role in ensuring the smooth operation of our company, managing the operations team, and developing strategies to improve efficiency and effectiveness. This role requires strong leadership and management skills, as well as excellent analytical and problem-solving abilities.
Responsibilities- Develop Operational Strategies: Design and implement strategies to improve operational efficiency and effectiveness, reduce costs, and increase revenue.
- Manage Operations Team: Hire, train, and evaluate staff members, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
- Maintain Compliance: Ensure compliance with regulatory requirements, develop and implement operational policies and procedures, and maintain accurate records.
- Improve Customer Experience: Oversee the customer service team, ensuring that they address customer needs across all contact touch points and maximize customer satisfaction.
- Build Partnerships: Manage relationships with vendors, service providers, and other third-party partners, ensuring that they meet our high standards of quality and service.
- Bachelor's degree in business administration, operations management, or a related field.
- 5+ years of experience in operations management, preferably in the fintech industry.
- Card operations and reconciliation background.
- Strong leadership and management skills.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with other departments and stakeholders.
- Experience with regulatory compliance in the fintech industry.
- Knowledge of financial technology platforms and systems.
- Ability to manage multiple priorities and meet tight deadlines.
- Experience with project management methodologies.
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