IT Support Specialist

1 week ago


Kuwait City, Al Asimah Akima Company Full time

Five Rivers Services (FRS), an Akima company, is a leading provider of full-spectrum capabilities to government customers.

Job Description

As an ADPE Technician, you will be responsible for providing professional laptop and desktop support to military and civilian customers in Kuwait. This includes troubleshooting hardware problems, repairing or referring them to another repair facility as appropriate, installing, configuring, and repairing software issues for Windows operating systems (OS) and Microsoft Office 2007.

You will also troubleshoot and resolve network connectivity issues at the desktop level, join personal computers (PCs) to local domains as required, configure local PC connections to network printers, and perform custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required.

Additionally, you will troubleshoot Microsoft Exchange Server connectivity issues, install and troubleshoot other software and peripheral devices as required by the customer, and perform other Service Desk functions as required.

Responsibilities
  • Install, configure, and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.
  • Install and configure network printers.
  • Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
  • Join client computers to Microsoft Active Directory domains.
  • Configure Microsoft Outlook and manage personal folders in all versions of Outlook.
  • Install, configure, and maintain security software on military computer systems.
  • Repair and maintain desktop and laptop hardware.
  • Perform other duties as assigned.


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