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IT Support Specialist
2 weeks ago
Job Overview
At Trace Systems Inc., we are seeking a skilled IT Support Specialist to join our team. This role is perfect for individuals who enjoy working in fast-paced environments and providing top-notch technical support.
The successful candidate will be responsible for resolving technical issues via phone, email, or remote access tools. They will also perform laptop imaging, conduct basic IP troubleshooting, build user accounts on the domain, and troubleshoot printer issues.
This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging and other routine tasks.
- Conduct basic IP troubleshooting and resolve network issues.
- Build user accounts on the domain and assign permissions.
- Troubleshoot printer issues and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
Minimum Qualifications:
- Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- A minimum of seven (7) years of experience with IT systems.
- Minimum of four (4) years in IT customer support and two (2) years experience in a military environment.
- Must have the following required certifications: Network+ and Security+CE.
Education:
- Associates degree in Networking, OR eleven (11) years of recent specialized experience.
