Operations Director

11 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Summary:

Tiqmo Kuwait is a leading organization in the fintech industry seeking an experienced Assistant Vice President, Operations to oversee the day-to-day operations of our company. The successful candidate will be responsible for ensuring that our operations are efficient, effective, and aligned with our strategic goals.

Primary Duties And Key Responsibilities:

  • Manage the day-to-day operations of the company, including overseeing the operations team, developing and implementing operational policies and procedures, and ensuring compliance with regulatory requirements.
  • Develop and implement strategies to improve operational efficiency and effectiveness, reduce costs, and increase revenue.
  • Collaborate with other departments to ensure that operations are aligned with the company's strategic goals.
  • Develop and monitor key performance indicators (KPIs) to track the performance of the operations team and identify areas for improvement.
  • Oversee the customer service team, ensuring that they are addressing customer needs across all contact touch points and maximizing customer satisfaction.
  • Ensure that outbound customer contact is done effectively to address issues, update customer profiles, and ensure timely deliveries of physical cards.
  • Coordinate with other departments to ensure customer complaints are addressed and minimized in the future.
  • Manage relationships with vendors, service providers, and other third-party partners.
  • Ensure that all operational processes are documented and up-to-date.
  • Identify and mitigate operational risks.
  • Manage resources effectively to ensure that operational objectives are met.
  • Monitor and report on operational performance to senior management.

Requirements and Qualifications:

  • Bachelor's degree in business administration, operations management, or a related field.
  • 5+ years of experience in operations management, preferably in the fintech industry.
  • Card operations and reconciliation background.
  • Strong leadership and management skills.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with other departments and stakeholders.
  • Experience with regulatory compliance in the fintech industry.
  • Knowledge of financial technology platforms and systems.
  • Ability to manage multiple priorities and meet tight deadlines.
  • Experience with project management methodologies.

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