Operations Director
11 hours ago
Job Summary:
Tiqmo Kuwait is a leading organization in the fintech industry seeking an experienced Assistant Vice President, Operations to oversee the day-to-day operations of our company. The successful candidate will be responsible for ensuring that our operations are efficient, effective, and aligned with our strategic goals.
Primary Duties And Key Responsibilities:
- Manage the day-to-day operations of the company, including overseeing the operations team, developing and implementing operational policies and procedures, and ensuring compliance with regulatory requirements.
- Develop and implement strategies to improve operational efficiency and effectiveness, reduce costs, and increase revenue.
- Collaborate with other departments to ensure that operations are aligned with the company's strategic goals.
- Develop and monitor key performance indicators (KPIs) to track the performance of the operations team and identify areas for improvement.
- Oversee the customer service team, ensuring that they are addressing customer needs across all contact touch points and maximizing customer satisfaction.
- Ensure that outbound customer contact is done effectively to address issues, update customer profiles, and ensure timely deliveries of physical cards.
- Coordinate with other departments to ensure customer complaints are addressed and minimized in the future.
- Manage relationships with vendors, service providers, and other third-party partners.
- Ensure that all operational processes are documented and up-to-date.
- Identify and mitigate operational risks.
- Manage resources effectively to ensure that operational objectives are met.
- Monitor and report on operational performance to senior management.
Requirements and Qualifications:
- Bachelor's degree in business administration, operations management, or a related field.
- 5+ years of experience in operations management, preferably in the fintech industry.
- Card operations and reconciliation background.
- Strong leadership and management skills.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with other departments and stakeholders.
- Experience with regulatory compliance in the fintech industry.
- Knowledge of financial technology platforms and systems.
- Ability to manage multiple priorities and meet tight deadlines.
- Experience with project management methodologies.
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