Hotel Service Ambassador

5 days ago


Al Farwānīyah, Al Farwaniyah, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description:

A key role in delivering exceptional guest experiences at a luxury hotel. As a Concierge, you will serve as the primary point of contact for guests, providing information and assistance with their stay.

  • Key Responsibilities:
  • Serve as a key point of contact for guests, responding to inquiries and requests efficiently.
  • Provide information, advice, and booking services for various guest needs, including city tours, theatre tickets, restaurants, doctors, flight bookings, and more.
  • Process and deliver messages for guests.
  • Deliver and safely store guest luggage.
  • Stay current with all hotel services, daily VIP requests, and special events.
  • E nsure orderliness and safety guidelines around the lobby and front door areas.
  • Support management in emergency situations, projecting a professional manner with emphasis on hospitality and guest service.
  • Maintain a clean, healthy, and safe working area.
  • Adhere to policies and procedures when working with front-of-house equipment and property management systems.

Requirements:

  • Positive attitude and good communication skills.
  • Commitment to delivering high-quality customer service.
  • Excellent grooming standards.
  • Flexibility to respond to diverse work situations.
  • Ability to work independently and as part of a team.
  • Knowledge of the local area.

Advantageous Qualifications:

  • Previous experience working as a Concierge in a hotel environment.

About Working at Hilton:

Hilton is a leading global hospitality company offering business and leisure travel opportunities across a range of properties. For nearly a century, Hilton has provided quality accommodations, meeting spaces, and exceptional guest experiences.



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