
Hotel Service Ambassador
5 days ago
Job Description:
A key role in delivering exceptional guest experiences at a luxury hotel. As a Concierge, you will serve as the primary point of contact for guests, providing information and assistance with their stay.
- Key Responsibilities:
- Serve as a key point of contact for guests, responding to inquiries and requests efficiently.
- Provide information, advice, and booking services for various guest needs, including city tours, theatre tickets, restaurants, doctors, flight bookings, and more.
- Process and deliver messages for guests.
- Deliver and safely store guest luggage.
- Stay current with all hotel services, daily VIP requests, and special events.
- E nsure orderliness and safety guidelines around the lobby and front door areas.
- Support management in emergency situations, projecting a professional manner with emphasis on hospitality and guest service.
- Maintain a clean, healthy, and safe working area.
- Adhere to policies and procedures when working with front-of-house equipment and property management systems.
Requirements:
- Positive attitude and good communication skills.
- Commitment to delivering high-quality customer service.
- Excellent grooming standards.
- Flexibility to respond to diverse work situations.
- Ability to work independently and as part of a team.
- Knowledge of the local area.
Advantageous Qualifications:
- Previous experience working as a Concierge in a hotel environment.
About Working at Hilton:
Hilton is a leading global hospitality company offering business and leisure travel opportunities across a range of properties. For nearly a century, Hilton has provided quality accommodations, meeting spaces, and exceptional guest experiences.
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