Tourism Professional

About the Job:

We are seeking a skilled Sales and Service Representative to join our dynamic team. As a key member of our sales team, you will be responsible for providing expert advice on destinations, travel options, and itineraries to our valued clients.

Main Responsibilities:

• Client Consultation:
• • Engage with clients to understand their travel preferences and requirements.
  • Provide expert advice on destinations, travel options, and itineraries.
• Booking Arrangements:
• • Book flights, hotels, car rentals, and other travel services.
  • Ensure all arrangements meet client specifications and budget constraints.
• Sales Target Achievement:
• • Meet or exceed sales goals through effective upselling and cross-selling.
  • Promote travel packages, special offers, and loyalty programs.
• Customer Service:
• • Address client inquiries and resolve any issues related to bookings.
  • Provide post-trip support and follow-up to ensure customer satisfaction.
• Market Research:
• • Stay updated on travel trends, industry developments, and destination information.
  • Identify new opportunities for sales and partnerships.
• Administrative Duties:
• • Maintain accurate records of client interactions and transactions.
  • Prepare reports on sales performance and customer feedback.

Requirements:

• Educational Background:
• • Bachelor's Degree in any field.
• Technical Skills:
• • Experience with GDS systems is preferred (Galileo, Amadeus, Sabre).
• Personal Qualities:
• • Strong organizational and multitasking abilities.
  • Excellent communication skills.
  • Customer service-oriented with a problem-solving mindset.
  • Flexibility to work various shifts including overnight shifts.
  • B1 / B2 in the English language.