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System Support Technician

2 weeks ago

Kuwait City, Al Asimah V2X Inc Full time

Job Description:

This position is a great opportunity for an experienced System Support Specialist to join our team at V2X Inc. As a key member of our IT department, you will be responsible for providing technical support to all computer users.

Responsibilities:

  • Provide Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
  • Uses work order system to initiate, update, and track all user generated work orders.
  • Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
  • Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
  • Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
  • Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
  • Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
  • Supports analysis, design, testing, and implementation of systems and networks.
  • Applies basic knowledge of IA concepts, practices and procedure within the computing environment.