Implementation and Support Engineer

1 week ago


Kuwait City, Al Asimah ProgressSoft Full time

We are seeking experienced Implementation and Support Engineers to join our team at ProgressSoft. As an Implementation and Support Engineer, you will be responsible for the implementation and support of enterprise solutions, troubleshooting complex issues, and ensuring excellent customer service.

Job Description:

As a key member of our technical team, you will play a vital role in providing expert-level technical liaison services onsite and remotely. You will work closely with other technical support and engineering teams to deliver high-quality solutions to our customers.

Responsibilities:
  • Implement and install solutions at customer infrastructure platforms.
  • Troubleshoot and diagnose customer-reported issues on various implementation layers, both onsite and offsite.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Ensure accurate and timely resolution of customer requests/tickets.
Requirements:
  • Bachelor's degree in Information Technology, Engineering/Science, Computer Application, or a related field.
  • At least 2 years of experience in a similar field.
  • Willingness to travel and work extra hours when needed.
  • Experience with database engines (Oracle, MS-SQL, PostgreSQL).
  • Experience with operating systems (Linux, MS Windows).
  • Developed knowledge of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).
  • Working experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).
  • Knowledge and skills of DevOps techniques including (CI/CD, Helm, Ansible).
  • Knowledge of directory services (AD, LDAP).
  • Excellent personal skills.
  • Professional effective communication, verbal and written.
  • Customer-oriented mentality.
  • Details-oriented and a team player.
  • Initiative and self-managed.
  • Time management and result-oriented.


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