Customer Experience Ambassador
2 weeks ago
We are currently seeking a dedicated and enthusiastic individual to join our team as a Guest Service Agent.
The successful candidate will be the first point of contact for our guests, providing exceptional service and creating unforgettable experiences throughout their stay.
The role involves assisting with check-in, check-out, luggage assistance, and responding to guest requests in a prompt, efficient, and courteous manner.
Maintaining high levels of professionalism and ensuring procedures are followed regarding guest confidentiality and security is also crucial.
Effective communication with other departments such as Housekeeping and Food & Beverage is necessary to ensure seamless service delivery.
A key responsibility of this role is handling guest complaints in a positive and proactive manner, escalating issues as required.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as high levels of computer literacy.
A full Tasmanian Drivers Licence is also a requirement for this position.
Required Skills and Qualifications- An energetic and can-do attitude
- Exceptional communication skills, both written and verbal
- High level of computer literacy
- Excellent attention to detail
- A fun work environment where your job is simply to make people happy
- A genuine sense of community
- Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience
In return, we offer a competitive package including opportunities for career growth and development within Australia's largest hospitality employer.
This role offers a unique opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.
If you have the passion, enthusiasm, and skills to excel in this role, please submit your application today.
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