Cloud Solutions Manager

15 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

**HealthCare Dynamics Gen. Trading Company W.L.L Overview**

The mission of the organization is to empower customers to achieve their business outcomes faster with technology that does more.

This role requires a customer-facing individual who can partner with our strategic enterprise customers to deliver end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem.

  • Deliver customer success through accelerating value realization across digital cloud platforms.
  • Leverage technical expertise, business acumen, and industry perspectives to align the right resources at the right time.

Responsibilities:

  1. Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals.
  2. Customer Success Leadership and Strategy: Align objectives with the current Microsoft portfolio of work in the customer account.
  3. Program Planning and Delivery: Deliver program planning, customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.
  4. Adoption and Usage Tracking: Meet consumption milestones, track adoption and usage of Microsoft products and services.

Required qualifications include a Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science, or a related field, along with 8+ years of experience in customer success, solution delivery, practice management, or portfolio management.



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