Quality Assurance Manager

1 day ago


Kuwait City, Al Asimah Ooredoo Qatar Full time

Job Description

Ooredoo Qatar is a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Our culture and DNA are at the heart of everything we do. We have a strong commitment to our employees' growth and development, with opportunities for advancement and professional growth.

The Role:

  • To establish and maintain the Ooredoo quality management system by defining the processes, and their controls, that comply with ISO 9001 and applies Business Excellence and eTOM principles, in doing so ensuring the alignment between strategic, operational, and performance management requirements.
  • Introduce quality management tools and methods aimed at realizing a sustainable business impact of processes and maximizing operational effectiveness in line with the overall strategy of Ooredoo.
  • Maintain Process maps and definitions for all key business processes.
  • Identify and agree with process owners, key process performance and compliance indicators that are aligned in line with the strategic requirements.


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