Luxury Brand Ambassador

7 hours ago


Kuwait City, Al Asimah LVMH Full time

About the Job:

This position requires a minimum of 3 years of experience in Sales and/or Customer Service in the fashion or luxury sector. As a Sales Advisor, you will be responsible for welcoming and advising customers, contributing to sales development, and monitoring the achievement of common sales objectives.

Duties and Responsibilities:

  1. Contribute to sales development and monitor the achievement of common sales objectives.
  2. Welcome and advise customers, providing the best possible service and meeting their needs.
  3. Drive the utilization of client books and implement CRM strategies.
  4. Share product knowledge with customers and deliver expert advice on our merchandise.
  5. Assist the Manager in maintaining visual guidelines and minimizing stock loss.
  6. Guarantee stock safety, accuracy, and compliance.
  7. Deal with customer complaints and provide after-sales service within company policies.
  8. Lead the team through morning briefings, training, and direct coaching.
  9. Instruct and supervise the team in executing operating procedures, pricing, merchandise receipt, and product returns.
  10. Support the digital evolution of the brand and suggest ideas for its continued development.
  11. Represent CELINE as a great ambassador and endorse the brand's spirit with creativity and excellence.

Requirements:

  • Minimum 3 years of experience in Sales and/or Customer Service in the fashion or luxury sector.
  • High product and fashion sensitivity and knowledge.
  • Ability to understand and exceed customer needs to provide exceptional customer experiences.
  • Taste for challenge and a team spirit.
  • Sense of service, natural curiosity, open-mindedness, optimism, and empathy are essential.
  • Fluent in English and Arabic, with proficiency in other languages being an advantage.


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