Technical Support Specialist

1 week ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Title: Technical Support Specialist

Description:

  • This position requires technical expertise in information systems hardware and software to provide problem resolution, diagnosis, and solutions in a service center environment.

The Technical Support Specialist applies understanding, knowledge, and guidance of information systems hardware and software to recognize, research, isolate, and resolve first-level information systems problems for appropriate service, repairs, training, and follow-up.

Responsibilities:

  • Provide technical maintenance and service for all ADPE equipment.
  • Evaluate equipment for malfunctions and deficiencies.
  • Perform baseline procedures and hardware replacement.
  • Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals.
  • Responsible for all final technical inspections and ensures the appropriate status entry is made in the work order tracking system.
  • Perform monthly UBL inventories and assist with cyclical property inventories.
  • Perform other duties and assignments as required.

Qualifications:

  • Minimum Qualifications:
    • Must be a US Citizen.
    • Must be able to obtain and maintain valid Secret Clearance.
    • A valid driver's license and the ability to obtain U.S. Government Motor Vehicle Operation's License and Host Nations Driver's License is required.
    • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
    • Applicants must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
    • A+ Certification preferred.
  • Experience:
  • 3+ years of related experience.
Skills:
  • Capable of effectively communicating technical information in English, both written and verbal.
  • Possess Advanced PC technical support skills.
  • Time management and organizational skills.
  • Must be proficient using the latest version of Microsoft Office.
  • Experience using Maximo work order system or similar system.
  • Pursuant to KRH subcontract English competency levels:
    • Reading ability - level 3.
    • Speaking ability - level 3.
    • Writing ability - level 3.
  • Material & Equipment Directly Used:
    • Personal computer, printers, network equipment, and electronic test equipment and other general office equipment.
  • Physical Requirements:
    • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Visual Acuity:
    • The worker is required to have visual acuity to perform an activity such as operating machines, performing mechanical or skilled trades tasks of a non-repetitive nature.
  • Working Conditions:
    • The worker is not substantially exposed to adverse environmental conditions.
    • The worker is subject to both environmental conditions. Activities occur inside and outside.

We value diversity and inclusion in our workplace and are committed to creating an environment where everyone feels valued and supported. Vectrus is an Equal Opportunity/Affirmative Action Employer and provides equal opportunities without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability.

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