
Commercial Relationship Manager for Kuwait
15 hours ago
Job Title
ODC Account Manager
Description
This role is an excellent opportunity for a commercially driven professional with a passion for building relationships and driving growth. The successful candidate will act as a trusted advisor to our ODC partners, ensuring they thrive by optimizing operations, identifying growth opportunities, and delivering outstanding service.
Responsibilities
- Partner Relationship Management: Build and maintain strong relationships with ODC partners, serving as the main point of contact.
- Strategic Guidance and Support: Provide expert advice and support to help partners optimize their performance and drive engagement.
- Growth & Commercial Strategy: Develop and implement data-driven strategies to increase sales, boost order volume, and maximize revenue.
- Upsell and Cross-Sell Opportunities: Identify new revenue streams by expanding Deliveroo's value proposition for partners.
- Operational Excellence: Collaborate with internal teams to ensure seamless logistics, fulfillment, and catalogue management for partners.
- Proactive Issue Resolution: Address operational challenges proactively to improve efficiency and service levels.
- Performance Insights & Data-Driven Decision Making: Track KPIs such as sales, order volume, and operational efficiency to inform decision-making.
- Actionable Insights and Recommendations: Provide actionable insights and recommendations to drive continuous improvement.
- Onboarding & Partner Enablement: Lead the seamless onboarding of new partners, ensuring compliance with Deliveroo's standards.
Requirements
- Bachelor's Degree: A bachelor's degree in Business, Marketing, or a related field is required.
- Experience: 3+ years of experience in account management, business development, or partnerships—preferably in retail, e-commerce, or a high-growth marketplace.
- Commercial Acumen: Strong commercial acumen with a track record of achieving sales targets and driving revenue growth.
- Relationship-Building Skills: Excellent relationship-building and stakeholder management skills.
- Data Analysis: Strong analytical mindset, with the ability to interpret data and develop insights-driven strategies.
- Dynamic Environment: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- CMS Tools: Experience with CRM tools, analytics dashboards, and performance tracking systems is a plus.
About Us
We are a dynamic company with a commitment to diversity, equity, and inclusion, prioritizing our employees' welfare, and offering many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.
We value diversity, equity, and inclusion in all aspects of our hiring process and are committed to creating an inclusive workplace culture.
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