
Job Title: Team Lead
1 week ago
Company Overview
Kic Kw is a leading provider of Fire and General Accident (FGA) insurance solutions.
About the RoleWe are seeking an experienced Supervisor to join our FGA team as part of our ongoing efforts to expand our operations in this area.
The successful candidate will be responsible for overseeing the implementation of work procedures, ensuring that company policies and procedures are implemented correctly under the guidance of the Senior Manager and the Director of Fire and General Accidents Insurance Affairs.
Key Responsibilities:- Gather and assess relevant background information related to clients and insurance subjects to ensure accurate policy issuance.
- Prepare and issue Fire and General Accident (FGA) policies/quotations based on risk profiles, taking into account client needs and expectations.
- Follow up with clients for general insurance renewals, providing timely reminders and assistance as needed.
- Maintain accurate documentation and filing of all underwriting paperwork to meet compliance requirements and ensure seamless policy administration.
- Enter and ensure client information and insurance policies are accurate and updated on the system, facilitating efficient claims processing and customer service.
- Coordinate proper surveys before issuing policies and determining premiums, working closely with clients to understand their specific needs and risks.
- Proficiency in using various Microsoft programs, including Excel, Word, and Publisher.
- Awareness of customer service and satisfaction concepts, with a focus on delivering exceptional experiences for clients.
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