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Software Engineering Lead
3 weeks ago
The Senior CX Software Developer at Viacomms Telecom KSCC plays a vital role in shaping the future of customer experience platforms.
Key Responsibilities:
- Design and develop custom solutions using CX platforms (Genesys, Zendesk Sunshine, Avaya AXP) to enhance customer support processes.
- Create and enhance CX apps and widgets, integrating them with other systems using APIs and SDKs.
- Collaborate with cross-functional teams to integrate CX instances with other systems, driving business growth through technology.
- Develop and maintain APIs to facilitate seamless data flow between CX platforms and various applications.
- Implement automation rules and custom workflows to streamline customer support processes.
- Continuously assess and improve automation strategies to align with business objectives.
- Stay informed about the latest CX apps and tools in the marketplace, recommending relevant solutions to enhance CX offerings.
- Provide technical support, collaborating with IT and other teams to ensure timely resolution and optimal system performance.
- Testing of custom developments to identify and address potential issues, ensuring high-quality deliverables.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5 Years experience as a Software Developer using REST APIs and SDKs.
- 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP).
- Proficiency in configuring and customizing CX platforms.
- Strong understanding of customer support processes and best practices.
