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Airport Operations Manager

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
About the Role

We are seeking a highly skilled Airport Services Manager to join our Ground Services team in Kuwait.

Job Purpose:

To ensure safe, secure and cost-effective QR airport operations at the station, achieving regulatory compliance, operational efficiency and 5-star customer service. The role involves liaising with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times.

Key Accountabilities:

  • Evaluate alliance and airport passenger handling strategies in conjunction with RMAS affecting station's flight summer/winter schedules.
  • Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
  • Manage the daily operation and act as liaison between airport service providers, government agencies and authorities, and senior management.
  • Provide inputs and recommendations to management regarding short and long-term service improvements/changes.
  • Primary contact and liaison person for all areas of the QR airport operation at the station.
  • Assist in the response to any emergency or major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
  • Provide inputs and suggestions on processes improvements to enhance service delivery standards.
  • Strike effective balance between 'customer first' and 'company interest.'
  • Coordinate with One World Carrier for support during disruption/Crisis.
  • Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
  • Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Qualifications:

To be successful in this role, you will need:

  • Relevant college or university qualification to minimum Bachelor's level.
  • Minimum 5 years relevant experience.
  • Experience at a managerial role.
  • Proven experience in Crisis Management.
  • Wide and varied training courses attended and skills gained in an airline environment.
  • Extensive overall knowledge of all areas and the airline/airport operation.
  • Excellent command of English language.
  • Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
  • Good report writing skills.
  • Customer focus - empathy towards customers.
  • Principles and practices of program development, budget preparation and administration.
  • Managerial skills - ability to delegate work, set clear direction and manage workflow.
  • Strong mentoring and coaching skills.
  • Able to work under pressure.