Customer Experience Marketing Manager

15 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

As a Customer Experience Marketing Manager at HealthCare Dynamics Gen. Trading Company W.L.L, you will play a key role in enhancing our customer relationships through targeted marketing campaigns.

Reporting to the CRM Marketing Manager, you will be responsible for initiating, building, proofing, sending, and approving tailored campaigns across various customer segments. This includes supporting and enriching our overall marketing calendar.

You will focus on creating effective campaigns while working closely with local, regional, and global marketing teams. Your primary objective is to increase consumer engagement by utilising the appropriate channels at the right time.

Responsibilities
  • Collaborate with the wider marketing team and regional CRM teams.
  • Coordinate and deliver emails, push-notifications, and in-app messages efficiently.
  • Develop and execute local experiments to improve CRM best practices.
  • Analyse data, pull relevant insights, manipulate them, and interpret results effectively.
  • Communicate proactively with stakeholders to ensure efficient workloads and deadlines management.
  • Drive test and learn strategies to optimise email templates, content, and customer initiatives.
  • Conduct post-campaign reporting and utilise findings to guide future campaign ideas.


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