Retail Store Supervisor

1 week ago


Kuwait City, Al Asimah Azadea Group Full time

About the Role

The Retail Store Supervisor is responsible for overseeing store operations to ensure exceptional customer service, optimize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

Key Responsibilities

  • Monitor customer needs, market trends, and competitor activities impacting the region or market.
  • Provide assistance and address customer complaints in line with quality and customer service standards.
  • Ensure store licenses and certificates are up to date, and employees' official documents are valid and compliant with local regulations.
  • Analyze sales performance, identify missing sizes and items, and manage collection rotation.
  • Prepare staff schedules based on visitor traffic and sales targets.
  • Log and update commercial and operational information on provided platforms.
  • Oversee the shop's image and ensure compliance with brand standards.
  • Develop comprehensive reports on key performance indicators, sales trends, and team productivity.

Requirements

  • Four to six years of experience in Retail or a similar role.
  • Two years of experience in a managerial role.


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