
Retail Store Supervisor
1 week ago
About the Role
The Retail Store Supervisor is responsible for overseeing store operations to ensure exceptional customer service, optimize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.
Key Responsibilities
- Monitor customer needs, market trends, and competitor activities impacting the region or market.
- Provide assistance and address customer complaints in line with quality and customer service standards.
- Ensure store licenses and certificates are up to date, and employees' official documents are valid and compliant with local regulations.
- Analyze sales performance, identify missing sizes and items, and manage collection rotation.
- Prepare staff schedules based on visitor traffic and sales targets.
- Log and update commercial and operational information on provided platforms.
- Oversee the shop's image and ensure compliance with brand standards.
- Develop comprehensive reports on key performance indicators, sales trends, and team productivity.
Requirements
- Four to six years of experience in Retail or a similar role.
- Two years of experience in a managerial role.
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