Technical Lead

20 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role

We are seeking a highly skilled Sustaining Engineering Manager to lead our distributed team of engineers. As a key member of our Support Engineering organization, you will be responsible for ensuring that our customers receive timely and high-quality support for our open source software.

About the Team

You will be joining a well-staffed team of experts in every time zone, with a strong focus on providing exceptional customer service and continuous improvement of our software.

About the Company

We are a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.

Key Responsibilities

  • Manage and lead a distributed team of engineers
  • Hire, coach, mentor, provide feedback, and career development guidance to your team
  • Manage & measure key performance indicators (KPIs), and training
  • Support timely delivery of bug fixes, patches, and other technical solutions to address business needs
  • Demonstrate the very best of Canonical in customer interactions
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders
  • Advocate and advance modern software development practices
  • Cultivate a healthy, collaborative engineering culture aligned with the company value

About You

To succeed in this role, you will need:

  • Professional software delivery experience using C, C++, Go, Python, or similar
  • A deep understanding and passion for software development
  • Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes
  • Experience with version control systems such as git
  • Experience with debugging tools such as gdb, crash, or other
  • Demonstrated commitment to testing methodologies and maintainable code quality
  • Excellent communication skills in English, both verbal and written
  • Experience with Linux, preferably with Ubuntu
  • Familiarity with Open Source and Open Source Business Models

Benefits

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Us

We are an equal opportunity employer, committed to fostering a workplace free from discrimination. We believe diversity of experience, perspectives, and background creates a better work environment and better products.


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