IT Technical Support Professional
2 weeks ago
Technical Support Specialist Job Description
About the RoleThis position involves providing technical assistance for information systems products and services.
Key Responsibilities- Provide assistance for network and communication systems issues.
- Track user requests and prioritize tasks using work order systems.
- Serve as a point of contact for user inquiries and problem management, ensuring timely resolution of technical issues.
- Install updates and perform routine maintenance on supported equipment and systems to ensure optimal performance.
- Inspect, repair, and test hardware components to identify and resolve faults.
- Evaluate and recommend solutions to users within 3 working days, providing clear explanations and guidance.
- High School Diploma; College degree or equivalent experience preferred.
- U.S. Citizen with a valid Secret clearance.
- Certifications such as Security+, Microsoft 365, or Server+ are required.
- Minimum 3 years related experience in IT support or a related field.
- Strong communication and troubleshooting skills to effectively interact with users and resolve technical issues.
- Familiarity with IA concepts and PowerShell scripting is a plus, with training in Cyber Awareness and Security Fundamentals also desired.
- Ability to work in harsh environmental conditions and meet physical requirements as specified.
We foster an inclusive work environment that values different perspectives and experiences.
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