Credit Compliance Operations Specialist

15 hours ago


Kuwait City, Al Asimah Alghanim Industries Full time
Job Summary:
Password compliance coordinator role at Alghanim Industries.

Key Responsibilities:
Select how often to receive an alert: Publish IVR in English and Arabic on a daily basis. Monitor agents' calls and productivity tracking. Customer feedback across various communication tools, including SMS, WhatsApp, and mobile calls. Agents Call Evaluation: Monitor calls to ensure scripts are followed. Monitor call quality and duration. Track the effectiveness of SMS/WhatsApp campaigns and their cost. Send direct links to defaulting customers. Tracking of Field Visits and Effectiveness. Liaising with External Agencies. Handling customer complaints, inquiries, and providing timely resolution via Fresh Chats. Skipper Flagging: Independent checking of skipper flagging from PACI and MOI websites. Review and provide customer follow-up feedback to supervisors.

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