Senior Quality Assurance Specialist
3 weeks ago
Job Title: Senior Quality Assurance Specialist
Job Summary:
We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Alghanim Industries. The successful candidate will be responsible for ensuring the highest standards of quality in all repair and maintenance services provided by our electronics service center.
Key Responsibilities:
- Oversee quality control processes for all electronic repairs and maintenance activities, ensuring adherence to industry standards and company guidelines.
- Conduct regular inspections of repaired products to verify compliance with quality specifications and identify any deviations from established standards.
- Implement and maintain a quality management system (QMS) that aligns with best practices and regulatory requirements.
- Identify areas for improvement in repair and service processes and lead initiatives to enhance efficiency and quality.
- Collaborate with cross-functional teams to develop and implement corrective actions for recurring issues.
- Drive continuous improvement efforts by analyzing service data, customer feedback, and defect trends to identify opportunities for optimization.
- Develop and implement training programs to enhance the technical skills and quality awareness of the service team.
- Ensure that all repair activities comply with industry regulations and safety standards.
- Maintain accurate and up-to-date documentation of quality control processes, inspection reports, and corrective actions taken.
- Prepare regular quality reports and present findings to management, highlighting key metrics and areas requiring attention.
- Analyze & monitor customer feedback and work closely with the customer service team to address quality-related concerns and complaints to maintain high NPS.
- Ensure that all customer complaints related to quality are resolved in a timely and satisfactory manner.
- Collaborate with suppliers and vendors to ensure the quality of parts and components used in repairs.
- Conduct audits and evaluations of vendor quality performance, providing feedback and recommendations for improvement.
Requirements:
- Bachelor's degree in Electronics, Engineering, Quality Management, or a related field.
- Minimum of 5-7 years of experience in quality control or quality assurance within an electronics service center or similar environment.
- Proven experience in leading quality control teams and implementing quality improvement initiatives.
- Strong knowledge of electronic components, repair processes, and testing methodologies.
- Proficiency in using quality control tools and techniques (e.g., Six Sigma, Lean, ISO standards).
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities.
- Effective communication and interpersonal skills.
- Detail-oriented with a strong focus on accuracy and precision.
- Relevant quality control certifications (e.g., Six Sigma, ISO 9001) are a plus.
About Us:
Alghanim Industries is a leading provider of electronics service and repair solutions. We are committed to delivering high-quality services that meet the needs of our customers.
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