Graphic Designer

1 month ago

Kuwait City Red Castle Full time

Job Summary:

A telephony technology engineering firm, is expanding and has an opportunity for a Senior Telecommunications Support Analyst, who can provide technical support and guidance to the Field Technicians performing installations at the client site throughout the ; This will involve instructing the Field Techs and the Technical Team with best practices to continue the company s goal of delivering exceptional ;

Albion s deep industry knowledge and expertise of telecommunications, wireless, IT, video and mobile network provides their clients a wide range of technology ; They are also providing solutions to companies to follow the FCC mandate ;

Duties/Responsibilities:

  • The ideal candidate will have experience supervising and mentoring Field Technicians on-site and off-site performing telecom installations and resolving technical
  • As first line response to Field Technicians, requires resolution of issue or escalation to senior management and following through to conclusion or next
  • Requires excellent communication skills, both verbal and written, as well as strong documentation and follow-up ;
  • Will be contributing to Knowledgebase, as well as creating and administering one-on-one training, small groups and
  • Manages staff and assigns tasks to engineering and technical
  • Strives to improve efficiency and sustainability of processes and product designs, and to reduce
  • Secures the resources needed for teams to excel, including researching and proposing capital
  • Advocates on behalf of team members by securing adequate resources for
  • Maintains customer rapport by listening to and resolving concerns and answering
  • Communicates technical information to non-technical stakeholders, including investors and potential
  • Maintains high level expertise in field or
  • Assures that processes meet quality and safety compliance
  • Collaborates with other team leaders and
  • Forges and maintains relationships with suppliers and
  • Develops and manages information to support corporate decision

Required Skills/Abilities:

  • Strong work ethic, interpersonal and customer service
  • Hands-on experience with business telecom site surveys, installations and solving complex ; Expert-level knowledge of sector technology and
  • Strong verbal and written communication skills, and conflict resolution
  • Critical and strategic thinking; strong analytical and problem-solving
  • Excellent organizational skills and attention to
  • Excellent time management skills with a proven ability to meet
  • Ability to function well in a high-paced and at times stressful
  • Leadership, teambuilding, and mentoring
  • Flexible thinking, including the ability to pivot and try new approaches when faced with
  • Organizational, planning, and documentation
  • Proficiency using presentation software to explain complex information to non-technical management personnel and other
  • Ability to work on multiple projects in various stages simultaneously
  • Proficient with MS Office (Word, Excel, Outlook), advanced spreadsheet skills, and related

Education:

  • Bachelor s degree in technology/ telecommunications, management information systems, or related field or equivalent related experience

This position is hybrid, mostly in the office and remote as the business unit requires with planned

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