Receptionist

We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization with both part time and full time positions Please choose the full time or part time options in the ;

EMPTrust HR is a leading provider of Human Capital Software on SaaS platform and provides solutions for talent management, onboarding and related solutions and provides a flexible work environment with opportunities to grow your ; We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work

Here’s what you’ll be doing:

• Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
• Support customers and end clients on answering questions, track issues or problem reports into our IT help-desk tool and coordinate with technical and sales support teams
• Enter all correspondence and necessary information for problem resolution into our help-desk
• Manage and set customer expectations on timely resolutions of open
• Serve as a customer advocate and interact with internal teams to solve customer issues
• Support setup of new client accounts and users accounts
• Collaborate and follow-up with the product team on cases that require escalation
• Inform customers of critical issues and system updates
  
  

Here’s what you’ll need:

An Associates or Bachelor’s degree ;Exceptional candidates with strong educational credentials, web / computer knowledge and good communications skills will be considered in lieu of A background in Human Resources or study in HR will be considered an

• Around 1 year of experience serving in an external client-facing role supporting clients via phone or years of experience using, supporting, or troubleshooting web-based applications is ;
• 1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
• Experience with being managed to traditional customer support KPI’s such as response time, resolution time, and customer
• Excellent written and verbal communication skills
• Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
• Strong technical, analytical and troubleshooting skills
• Must have a technical inclination and a basic understanding of computers, internet browsers such as Chrome, Firefox or MS Edge and using software on a daily
• Interest in cloud technology, SaaS and Human Resources
• A passion for delivering exceptional service
• Ability to thrive in a team environment
• Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

Proficiency in MS Excel, Word, Email Outlook is required

Training: Training will be provided on company’s SaaS software and related help desk tools and components for selected

Candidates who are selected will be required to complete a background check and drug screening and must be qualified work in the United States without a visa EMPTrust HR uses E-Verify for workforce eligibility checks with the Department of Homeland security

Job Type: Full-time

Education: Bachelor's (Preferred)

Work Location: Gaithersburg, MD

We provide flexible working arrangements and work hours for employees who have to deal with unexpected family ;