Sr Service Manager

4 weeks ago


Kuwait City Talent Pal Full time
Chief Operations Officer (FinTech/Cryptocurrency)

Our Client is Africa s portal to the They are building digital financial infrastructure a centralised crypto wallet, a launchpad, an exchange, and a Layer-1 blockchain as their core products to fully bring Sub-Saharan Africa into the new world of decentralised finance, ownership, and With the backing of premier crypto investors and Silicon Valley VC firms, they have launched their first product in Nigeria, and are quickly moving to expand into Kenya, Ghana, and the

Job Type: Full Time | Remote
Salary: Negotiable
Head Office: Kenya & Nigeria

Requirements
  • 12+ years of experience in operational leadership in high-growth technology companies
  • At least 2 years of immersion in crypto/blockchain companies, which has resulted in fluent understanding of blockchain technology and digital assets
  • Master s degree or comparable educational achievement
  • A deep understanding of how to lead and continuously strengthen a retail-focused FinTech
  • Operation, including Sales, Distribution, and Customer Marketing leadership experience is a plus
  • A proven track record of successfully overseeing the buildout and evolution of an institutional sales business across multiple countries and continents
  • Expertise in guiding the internal administrative function of a multinational remote-operating tech company
  • Demonstrated ability to structure and lead a multifunctional operations team that covers both retail and institutional business fronts in addition to the multinational administrative operational management
  • Confident ability to guide and participate in leadership decisions at a senior executive/C-Suite level
Salary and Benefits
  • Significant early-stage equity and company Token
  • Competitive base salary commensurate with global industry standards
  • Negotiable full benefits package
Responsibilities
  • Act as the CEO s thought and execution partner for iteratively positioning company on the best strategic footing for all things operational, executional, and administrative
  • Define and guide our retail operations strategy while keeping in mind consumer sentiment, our product offering and roadmap, and budgetary This includes guiding the company s Customer Service, Sales, and Partnerships teams, which operate in tandem across every market we are active in
  • Structure, optimise, and evolve the company s institutional sales apparatus, which is a central driver in our ambitiously targeted revenue-generating efforts
  • Serve as the leader and guide of our internal administrative work fronts, importantly including the client s People team, which is responsible for Human Resources and Recruiting and is the guardian of the culture and morale of the global company team
  • Ensure the continuous improvement of operational and cross-functional processes across the company, as well as the proper tracking and synchronisation thereof
  • Be the executive head the company s multifunctional operations organisation
  • Participate in and hold accountable the company s Executive Committee, which is the company s most senior leadership team that makes all decisions financial, operational, technological, and
If you are interested, please send your CV to or apply via our website

I look forward to hearing from you

Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).

12+ years of experience in operational leadership in high-growth technology companies At least 2 years of immersion in crypto/blockchain companies, which has resulted in fluent understanding of blockchain technology and digital assets Master s degree or comparable educational achievement A deep understanding of how to lead and continuously strengthen a retail-focused FinTech Operation, including Sales, Distribution, and Customer Marketing leadership experience is a plus A proven track record of successfully overseeing the buildout and evolution of an institutional sales business across multiple countries and continents Expertise in guiding the internal administrative function of a multinational remote-operating tech company Demonstrated ability to structure and lead a multifunctional operations team that covers both retail and institutional business fronts in addition to the multinational administrative operational management Confident ability to guide and participate in leadership decisions at a senior executive/C-Suite level Salary and Benefits Significant early-stage equity and company Token Competitive base salary commensurate with global industry standards Negotiable full benefits package Responsibilities Act as the CEO s thought and execution partner for iteratively positioning company on the best strategic footing for all things operational, executional, and administrative Define and guide our retail operations strategy while keeping in mind consumer sentiment, our product offering and roadmap, and budgetary This includes guiding the company s Customer Service, Sales, and Partnerships teams, which operate in tandem across every market we are active in Structure, optimise, and evolve the company s institutional sales apparatus, which is a central driver in our ambitiously targeted revenue-generating efforts Serve as the leader and guide of our internal administrative work fronts, importantly including the client s People team, which is responsible for Human Resources and Recruiting and is the guardian of the culture and morale of the global company team Ensure the continuous improvement of operational and cross-functional processes across the company, as well as the proper tracking and synchronisation thereof Be the executive head the company s multifunctional operations organisation Participate in and hold accountable the company s Executive Committee, which is the company s most senior leadership team that makes all decisions financial, operational, technological, and If you are interested, please send your CV to or apply via our website I look forward to hearing from you Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).
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