HVAC Technician

OnceHub () is an innovative and thriving Software-as-a-Service (SaaS) company that provides Engagement Acceleration Solutions to organizations

We are a remote company spread across seven countries and five continents which means that collaboration and diversity are at the heart of our amazing Applying for this position, you ll work remotely from your home in South Africa and report directly to our Chief Product

We are looking for a passionate UX Writer, who will work with colleagues and stakeholders in multiple geographical The UX Writer will write application copy and educational documentation, helping customers understand our software and how to configure ;

In this role, you will:

• Work with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
  

• Research, outline, create, and edit new content for customer education and internal use: help articles, best practice guides, videos, animated gifs, and other educational resources
  

• Participating in usability testing for content
  

• Update existing content for releases and projects
  

• Approach everything from the customer perspective, prioritizing their experience as you create action-based, visually appealing resources that translate highly technical information into something they understand and trust to guide
  

• Write subjects with accuracy and relevance by gathering information from subject-matter experts to understand its business impact, customer value, and technical details
  

• Work closely with various departments to understand content requirements and the strategic approach
  

• Monitor internal and external feedback channels to help define customer needs and content
  
  

To be successful in this role, you will need the following:

• A degree from a reputable university
  

• A track record of excellence
  

• Superb writing and communication skills in English
  

• Native-level English speaker
  

• Highly analytical mindset with ability to recognize patterns
  

• Able to master new software and systems effortlessly and quickly
  

• Enthusiasm for writing and technology
  

• Curiosity and motivation to understand business and customer perspectives
  

• Committed to high-quality output
  

• Strong time management skills
  

• Nice to have but not required: Experience as a Technical Writer or similar role, especially technical writing of software documentation in a B2B SaaS company
  

What makes OnceHub a great company to work for?

• Opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
  

• Work in a modern SaaS, product-led company
  

• Remote, work-from-home role, saving you commuting time and promotes work-life balance
  

• Exposure to working with stakeholders on a global level across different industries
  

• Challenging tech environment that provides opportunities for professional and personal growth
  

• Fantastic organizational culture that places learning at the center of what we do
  

• Opportunity to socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  

• Competitive salary
  

• Working in a multicultural environment
  

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV along with a Cover Letter and if possible, please share 2 samples of your writing as well

A degree from a reputable university A track record of excellence Superb writing and communication skills in English Native-level English speaker Highly analytical mindset with ability to recognize patterns Able to master new software and systems effortlessly and quickly Enthusiasm for writing and technology Curiosity and motivation to understand business and customer perspectives Committed to high-quality output Strong time management skills Nice to have but not required: Experience as a Technical Writer or similar role, especially technical writing of software documentation in a B2B SaaS company

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