Career opportunities: branch manager

Career Opportunities: Branch Manager (867)To achieve Branch Sales Targets and promote the creation of new business for the branch and to coach, lead and motivate employees to reach excellence in customer sales and services. Detailed Duties and Responsibilities STRATEGIC
• Plan sales targets and annual budget in line with the overall objectives, implement and monitor for effective results.
• Prepare, gain approval for and implement yearly budget, profit plan and business strategy for the branch aimed at business development, customer focus and increased profitability. Follows the bank's strategy for business development.
• Monitor branch profitability. Prepare progress report and analysis as required from time to time by Senior Retail Banking Management.
• Keep abreast of developments in the area and the market in general and discuss new ideas with Senior Retail Banking Management, Head of Marketing and Business Development to increase branch business.
• Maintain customer satisfaction by establishing monthly calls and visits according to management request and plan.
• Provide ideas to enhance Bank's transaction.
• Ensure compliance with the Senior Retail Management for setting up market plan initiatives. OPERATIONALSales and Service Leadership and Management:
• Focus on business development for the branch and building key relationships. Jobholder has a major objective to boost service and sales of all products.
• Attract new business and expand current business by seeking customer deposit accounts and lending from current and prospective clients. Cross-sell banking services & promote a range of Bank products.
• Meet sales objectives by establishing/monitoring sales targets applying marketing research, defining sales strategies and conducting service and sales meetings.
• Effectively promote the bank's products in the Branch and personal interactions with customers.
• Establish and maintain good working relationships with existing and potential internal/external customers. Pay personal attention to key clients. Actively pursue various marketing strategies to attract new customers to the Bank.
• Identify community financial services needs by meeting potential customers in the business community.
• Present Branch sales and service performance to the Senior Retail Banking Management.
• Review customer Financing Applications by interviewing, analyzing and evaluating applicants. Review and monitor customer accounts to identify and resolve credit risk situations.
• Manage operations, processes and people to achieve targeted standards of customer services.
• Review customer complaints to ensure prompt resolution. Personally follow up with all customer complaints to ensure satisfaction. Compliance Responsibilities:
• Oversee and ensure compliance with bank financing policies and government regulations. Review consumer credit files, coordinating efforts with Audit, Loan review, Area operations and collection department. Ensure compliance with all internal and external policies and procedures with a particular emphasis on Retail Credit and the regulatory environment.
• Ensure that every branch audit is passed with a minimum of a 'satisfactory" rating. Ensure that all audit findings and recommendations are actioned within agreed time periods.
• Achieve financial objectives by scheduling expenditure, analyzing variances, initiating corrective actions – responsible for controllable costs.
• Responsible for branch operational requirements with the Branch Operations Officer by scheduling and assigning employees, following up on work results. Maintain control in conjunction with Branch Operations Officer over daily branch operations by reviewing and authorizing transactions. Check cash balances, shortage, excess and suspense account register regularly.
• Maintain registers, security access codes and back-up keys for vault, safe and ATM keys as per Bank's security guidelines in conjunction with the BOO.
• Assess infrastructure requirements and facilities for the Branch and discuss requirements with the Area Manager to ensure that the Branch is properly equipped to operate efficiently. Maximizing Employee Contribution:
• Coach, mentor and appraise branch employees to perform above expectations with a high level of customer orientation. Identify and discuss career development plans for staff with Senior Retail Management and HR-Business Partner.
• Resolve personnel issues.
• Motivate branch employees to ensure that they proactively identify and maximize sales and referral opportunities, both within the branch and across the KIB.
• Involved in interviews and selection in conjunction with Area Manager and Human Resources.
• Ensure all employees are aware of the procedures and practices covering all operational activities and contingencies. Key Interactions Internal Immediate Associates: Associates within other divisions External Government officials Customers Default borrowers and their employers to settle loans. Education Qualifications Bachelor / Diploma in Business Administration or Business Management A Bachelor degree or equivalent in Business or Business Studies Experience
• Min. 7 years experience, with at least 4 years in a retail financial institution at a supervisory level
• Minimum 2 years as Branch Manager handling a particular area (For external candidates)
• Good knowledge of banking operations in a Retail Banking set-up
• Successful track record of working with sales-oriented financial institutions to achieve & exceed sales goals. Open to change.
• Develop sales strategies, techniques & tactics based on customer feedback & competitive environment.
• Creative & innovative in finding solutions to increase sales & improve processes to achieve higher customer satisfaction. Behavioral Skills
• Result Orientation
• Customer focus
• Policies and Procedure
• Continuous Improvement focus
• Leadership and Team Building.
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