IT Help Desk Support

4 weeks ago

Muḩāfazat al Jahrā, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time

American International University – Kuwait City

Classification: Professional/Technical

Reports to: Director of IT

Job Description

Assists faculty and staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. He also assists in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. Work is performed with little supervision and requires initiative and judgment.

Key Responsibilities:
  • Desktop Support calls - PC's and Peripherals
  • Domain Access and E-mail registration
  • Administering Active Directory
  • PC system installation, setup and configuration
  • Network maintenance and troubleshooting
  • Grade Quick support and training
  • Edline support and training
  • Administrator's plus support
  • IT-Network Maps (including university maps)
  • Laptop-Projector setup for Presentations
  • Testing of new application updates
  • IT orientation of new Staff
Key Application Responsibilities:
  • Share Point Server
  • IT Helpdesk System
  • TAMS – Time Attendance System
  • Interactive Board Application
  • Windows Update Server
  • Follett Destiny Library Manager Program
  • ID Card Management Application
  • Nortel BCM Telephone Exchange Application
  • Café Terminal
  • Textbook Distribution Server
  • SMS Manager
  • Symantec Backup Application
  • NO32 Anti-virus Application
  • Bell System
  • CCTV System
Qualifications:
  • BS degree in computer science or equivalent experience relevant to the functional area
  • Training certificate(s) related to IT Help Desk Support
  • 3 to 5 years of professional experience administering help desk
About American International University:

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. The College serves the intellectual, cultural, and personal growth of its community. AIU offers degree programs in Engineering, Architecture, Design, and Business Administration where the language of instruction is English.

For more information about AIU visit: www.aiu.edu.kw

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