Developer Experience Lead

2 weeks ago

As Sālimīyah, Hawalli, Kuwait Tap Payments Full time

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial, and administrative operations across the Middle East and beyond. Yalla Let's do this.

As a Tapster you will:
  1. Organize the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues.
  2. Identify and optimize processes for the team to increase efficiency.
  3. Lead the organization of training for the team across technical, communication, project management, and project organization.
  4. Lead technical documentation for new products for external viewing by merchants and partners.
  5. Attend technical inquiries from customers via Live Chat, Email, & Telephone.
  6. Troubleshoot technical issues via online meetings.
  7. Analyze merchant requirements and coordinate with their development teams for product integration.
  8. Provide gateway and feature functionality training to merchants and partners as needed.
  9. Provide technical product support and help resolve merchant account or gateway issues.
  10. Coordinate between customer care, sales, and technical teams for product integrations.
  11. Organize training sessions on product developments.
  12. Understand the payment domain within local, regional, and global markets.
  13. Scope projects, build business cases, and assist with product and platform integrations.
  14. Carry out other duties as assigned based on role demand and growth.
What you will bring to the party:
  1. 4-6 years of role-specific experience with mastery in your craft.
  2. Well-versed in PayTech.
  3. Preferred degree, but real-world experience is also accepted.
  4. High level of client/merchant/stakeholder service.
  5. Awareness of when to escalate issues or service concerns.
  6. Resilient and flexible, with a learning mindset.
  7. Leadership skills and ability to work independently.
  8. Shares knowledge and expertise openly.
  9. Hands-on approach with team leadership qualities.
  10. Focus on quality work and innovation.
  11. Effective communication in English, with a preference for Arabic language skills.

Are you ready to shape the future of payments in MENA?

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