Executive, Events B2B2C

VAC9407 - Executive, Events B2B2C / Phono Subsidiary of Ooredoo Kuwait

Field: Business & Consumer Sales

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

Closing date: 31-Jul-2024

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose:

Sell Ooredoo services, upgrade the rate plans and influence non-Ooredoo customers with new sales offers. Maintain existing relationships and fulfill monthly targets, especially clients classified as "B2B2C Customers for Ooredoo."

Key Accountabilities & Responsibilities:

1. Sales:
   • Sell Ooredoo services and products (post-paid activation & mobile accessories or any other products provided by the company related to telecom, etc.) over market channels.
   • Sell Ooredoo services and products to potential customers "High Value Rates Consumers."
   • Utilize a creative, innovative mindset and skilled personality to close deals and achieve the targets set by Ooredoo.
   • Take the initiative to stay well-informed about the latest expertise in the relevant field.
   • Make sales plans independently for potential customers; refer to Line Manager when necessary.
   • Provide ongoing support to customers "existing and new" by reporting and gaining approvals where necessary.
   • Follow procedures to activate lines, services, and Ported In customers to ensure minimum delays and follow the sales validation process (KYC).
   • Achieve optimum levels of customer feedback through written reports on challenges and inquiries.
   • Ensure standards for high-quality customer service.
2. Quality Control of Staff Daily Based Activities:
   • Ensure that drawers are opened and closed as per Ooredoo finance standards on a daily basis.
   • Before closing the cash register or cash drawer, ensure that all transactions are in place.
   • Handle cash at the store as well as collect daily sales and other necessary reports.
   • Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
   • Process collection reports on a daily basis according to financial processes.
   • Ensure that all transactions submitted match the request without any variance.
   • Report and deliver the daily cash and credit card vouchers for the Ooredoo services which require applications.
   • Attend all training and coaching set by management.
3. SAF Management:
   • Ensure that all signatures are done by employees and customers in the requested places on SAF.
   • Ensure that all transactions are checked properly to submit to the Head Office on a daily basis to avoid any claw back.
   • The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as an attachment.
   • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant fields of expertise.
   • Other duties as directed by supervisor or other superiors to ease branch operations and assist in the absence of Branch Manager or Team Leader.
   • Up-sell and promote company digital platforms and direct customers to process their basic services through it.
   • Contribute to the department communication plan through attendance at regular team meetings, events, and preparation of requested reports.
   • Share knowledge and expertise with colleagues.
   • Phono management has the right to reallocate sales executives to any other division during crisis mode.

Qualifications:

• Higher secondary school degree or equivalent discipline from a recognized institution.

Requirements:

• Minimum 3 years' experience in the relevant field.
• Intensive knowledge of local market conditions. MS Office skills.
• Exceptional communication and interpersonal skills.
• Fluent in Arabic & English; written and spoken.

Note: You will be required to attach the following:

1. Resume/CV