WFM Consultant

BELVEDERE is seeking a WFM Consultant to lead the workforce management workstream for a large-scale contact centre transformation. You will design and configure forecasting, capacity planning and scheduling, and develop adherence tracking and intraday management frameworks while collaborating with Solution Architects and vendors.

Remote-first with international exposure and travel to Kuwait for on-site delivery when required, you will support testing, training and go-live adoption, producing