Human Resources Business Partner

Role Objective

The incumbent will work cross-functionally in effective implementation of HR activities across the Kuwait branch, with due resolution of queries/ guidance to the stakeholders. The incumbent will promptly administer and ensure consistent HR service delivery, in coordination with the respective HR sections, in line with the regulatory mandates/government regulations, and Bank policies/procedures. In addition, the incumbent will provide administrative/operational support to the business/support units of the branch, to meet business/operational requirements.

OPERATIONAL

• Liaise with the respective HR section to ensure that HR support services for the branch, are promptly delivered within the stipulated SLAs.
• Update self on the regulatory requirements/changes set by CBK and other relevant government bodies; effectively communicate these to the HR team/management, to effect necessary changes, including but not limited to staffing of employees, deliverables etc.
• Provide necessary support to the Business/Support Unit Heads and CCM, in defining the current and future manpower needs of different business lines, to meet manpower requirements.
• Collaborate with the Recruitment team for sourcing, and respective Business/Support Unit Heads/CCM for interview of external/ internal candidates for vacant positions as per job/person specifications.
• Liaise with the recruitment team in generation within the parameters of approved C&B guidelines handle and ensure prompt issuance of Offer Letter.
• Initiate, follow-up on and complete previous service certification background checks and professional references for prospective employees to ensure the accuracy of the information provided.
• Administer the joining formalities of new joiners, ensuring genuineness, accuracy, completeness and compliance of all approved joining forms / supporting documents and resolve documentation discrepancies, if any. Liaise with the HO - HR team in prompt sharing of documents, within the set timelines.
• Provide guidance / walk through on organizational policies and procedures, and other guidelines, thereby ensure successful induction and integration of the new employees to the Bank.
• Support in review of HR policies & procedures pertaining to the respective branch to ensure local regulations/government guidelines are appropriately integrated, and to ensure efficient and flawless operations.
• Develop and disseminate communication to the HR team, including reports, request memos, and other correspondences, in close coordination with the Head of Support/CCM.
• Provide adequate guidance to the internal stakeholders in inferring bank’s HR guidelines/ER aspects, and conduct investigations on account of disciplinary matters, prepare investigation reports and provide clear recommendations in consultation with the respective Business/Support Unit Heads/CCM and HR management.
• Provide procedural advice at all levels of grievance redressal hearings and ensure HR representation is duly made in the corrective action meetings, and appropriate communications are provided to the employee/(s).
• Ensure that the payroll related information of all employees uploaded in the system/ maintained are in line with procedural requirements and processed accurately to meet monthly pay runs.
• Work closely with the respective stakeholders in timely processing of monthly payroll for the on role/outsourced payroll employees, in accordance with statutory guidelines & terms and conditions of employment.
• Collaborate with the OD team for development of, and ensure timely issuance of JD’s to respective employees.
• Provide guidance to the internal customers and support in the administration of the performance management processes/ guidelines, including goal setting, self-appraisal, performance evaluation/ rating and normalization process, in close coordination with the OD team.
• Support in salary review process, as and when needed, and ensure decisions/ processes are effectively communicated with relevant stakeholders for appropriate action.
• Liaise with the external insurance service providers on account of negotiations, analyze and recommend best available options, and obtain necessary approvals, prior to establishing contracts.
• Assist employees in renewal of insurance premium, review of/filing insurance benefit claims, and perform claims processing/renewal of bank wide insurance for employees through allied Insurance companies, as applicable.
• Coordinate and facilitate effective deployment of L& D plans through implementation of relevant in-house / external training programs through e-learning platform and/or classroom training, as applicable, in line with Bank-wide training requirements.
• Liaise with the respective stakeholders, and guide the applicants, and support in proc