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Operations Associate

1 month ago

Muḩāfazat al Jahrā, Kuwait 公畢 Full time

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code - no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.

The role?

Operations consists of everything after the contract is signed: Onboarding, Customer Success and Support.

As a member of our operations team, you will shape the success of our business and be responsible for making our product viral. You will spend most of your time on the road to onboard and build great relationships with the best restaurants.

This includes coordinating all of the activities necessary to bring a restaurant live onto our platform, deliver exceptional live training to waitstaff on the use of our product and then supporting them during service.

This hands-on experience will give you unique insights to allow you to also define our operations strategy, build processes from scratch, build reports and dashboards to drive insights, set KPIs to measure our success.

Working hours: For successful onboardings it is critical that we support our restaurants by attending service. Hence we require a late start (~11:00) and late finish to (~20:00). Preferred but not essential: Sun to Thursday.

As an Operations Associate you'll be responsible for:

Onboarding

  • Create and maintain an onboarding schedule across your designated area/city and meet all timelines
  • Provide training to merchants' staff on-site, via phone, and virtually
Account Management
  • Cultivate great relationships with your accounts
  • Mystery shop to ensure all venue staff are up to speed in their product knowledge and management.
  • Create a great Merchant experience by becoming an expert on the product to handle any queries and/or manage requests
Analytics
  • Continually work to improve merchant processes, streamline onboarding and reporting to improve revenue growth
  • Liaise with our global operations and tech teams to streamline issue resolution
Product
  • Provide insights for platform development to the Product and Tech teams, based on your on-the-ground experience
  • Perform tests of new features and integrations
What are we looking for?
  • Relevant business degree
  • Fluency in English & Arabic is a must
  • Valid driving license and your own car
  • 1-2 years of experience in similar client facing roles
  • Hospitality experience (preferred)
  • Proven communication / relationship building skills
  • The ability to be well organized, prioritize your time effectively, and work toward tight timelines
  • Proven analytical skills
  • Proficient in Excel and Google Sheet
  • Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
  • You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.
Why join qlub?
  • You will get to build qlub's operations and client base from the ground up and make a real impact on the organization and our customers
  • You'll get to develop core problem-solving skills and operational excellence skills working directly with our Ops manager
  • Work across multiple functions and gain insights on sales, operations, and technology, on a global scale
  • Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
  • Drive growth and tailoring of fast-evolving new products and features;
  • Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
Sounds like you? Are you excited by this opportunity? If so, "Apply now".
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