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Sales Consultant

1 month ago


Kuwait City, Al Asimah Al Tayer Group Full time

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in fashion, jewelry, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into lifestyle retail, representing leading brands in Beauty, Home, Fashion, and Hospitality sectors. Our brands include Bloomingdale's, Harvey Nichols, and Armani.

About the Role

Deliver excellent customer service by identifying customer needs, offering advice, and demonstrating suitable products. Build relationships with key customers and maintain store standards to achieve sales targets and foster customer loyalty.

What You'll Be Doing
Functional Roles & Responsibilities
  1. Welcome and greet every customer warmly and demonstrate excellent customer service at all times.
  2. Identify customer needs through questions; confidently recommend and demonstrate appropriate products; suggest complementary products at every sale opportunity; close the sale.
  3. Handle payments in authorized modes, issue receipts, and provide professional cash point service.
  4. Handle customer complaints professionally, escalating to management if necessary, in line with company policies.
  5. Maintain and demonstrate product knowledge, fashion trends, and in-store promotions consistently.
  6. Maintain personal grooming standards as advised by the Store Manager.
  7. Keep displays, fitting rooms, and stock areas clean and organized.
  8. Check stock levels daily and inform the store manager of depleting stocks for replenishment.
  9. Comply with all company policies, including refund, exchange, security, health, and safety policies.
  10. Recruit customers for the database and accurately enter their details into the POS system.
  11. Minimize stock loss through vigilance on the sales floor and fitting rooms.
About You
Education/Certification and Continued Education
Years of Experience

3 to 4 years of retail sales or customer service experience.

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