Franchise Hotel

The Outlet Manager is responsible for overseeing the entire operation of the Rooftop Outlet, ensuring exceptional guest experiences. This role involves managing colleagues, maintaining high service standards, driving financial performance, and fostering a positive work culture. Focus on guest satisfaction, operational efficiency, and team development while adhering to health, safety, and hotel policies. The goal is to create a welcoming and efficient dining environment that aligns with the outlet's brand and business objectives.

Key Responsibilities:

1. Operational Oversight: Manage daily operations ensuring smooth service.
2. Guest Experience: Ensure high levels of guest satisfaction by personally interacting with guests, addressing complaints, and maintaining service standards.
3. Team Leadership: Supervise and motivate colleagues, conduct shift briefings, and ensure proper training for seamless service delivery.
4. Financial Management: Control costs, manage budgets, and implement strategies to maximize revenue and profitability.
5. Menu and Promotions: Collaborate with the culinary team to develop menus, specials, and promotions tailored to the outlet dining concept.

Minimum Requirements:

1. Proven experience in managing a high-volume outlet, preferably in the hospitality industry.
2. Strong leadership skills to lead, train, and develop a diverse team.
3. Excellent customer focus and ability to handle guest complaints effectively.
4. Skills in budgeting, cost control, and revenue management.
5. Flexibility to work across multiple shifts and adapt to operational needs.
6. Excellent communication and interpersonal skills in Arabic and English.

Benefits:

We offer a competitive salary, comprehensive benefits, and an inclusive work environment where diversity is celebrated. Join our hotel family and be part of a supportive and welcoming team.

Company Industry:

• Hotels
• Hospitality

Departments:

• Chefs
• F&B
• Front Desk

Note: This job posting is active and current.