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Quality Assurance Inspector
4 weeks ago
The Quality Assurance Inspector is responsible for assessing and evaluating various aspects of Safat D&I installation teams. This role helps maintain quality standards, enhance customer satisfaction, and identify areas for improvement within the D&I teams, ultimately enhancing the overall customer experience.
Job Description:
The Quality Assurance Inspector is responsible for assessing and evaluating various aspects of Safat D&I installation teams. This role helps maintain quality standards, enhance customer satisfaction, and identify areas for improvement within the D&I teams, ultimately enhancing the overall customer experience.
• Mystery Visits: Conduct unannounced visits to Safat D&I, evaluate the teams' standards, punctuality, professionalism, and customer interaction, and assess the appearance, cleanliness, and overall condition of the D&I team members as well as the trucks.
• Handling and Assembly: Ensure proper handling of furniture during transport to maintain product condition, and evaluate the assembly and installation by D&I teams at the customer's location.
• Product Inspection: Examine delivered furniture to confirm it matches the customer's order.
• Timeliness: Evaluate the delivery team's ability to meet scheduled delivery times and report any delays.
• Documentation: Create detailed reports, including written descriptions and photographic evidence of issues observed during the delivery process.
• Feedback and Recommendations: Provide feedback and recommendations to the D&I teams and customers to improve the delivery process and customer experience.
• Follow-Up Visits: Conduct follow-up visits if necessary to monitor improvements based on previous assessments.
• Policy: Ensure that the delivery team follows safety guidelines, company policies, and delivery-related regulations.
Skills/Qualifications:
- Strong knowledge of furniture products and assembly techniques
- Excellent observational and analytical skills
- Strong communication and reporting skills
- Valid driver's license
- Training experience is recommended
- Commitment to safety and quality standards
- Associate
- Full-time
- Quality Assurance
- Transportation, Logistics, Supply Chain and Storage, Retail Furniture and Home Furnishings, and Furniture and Home Furnishings Manufacturing
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