Collection Agent

Job Summary

Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.

Job Responsibilities

• Make daily telephone calls to overdue customers
• Request Team Leader to SMS as may be required time to time
• Highlight issues to Team Leader to resolve issues
• Make field visit to deliver warning letter to customer home or work place
• Send Faxes to customer work place
• Make follow-up notes on customer payment
• Response to customer query
• Get new customer contact data through various search and give it to Team Leader for update in system
• Maintain confidentiality of customer database
• Daily communication with our customers in all categories.
• Identify skipper cases and share the details to Team Leader
• Make a daily update to see which customers have been paid
• Broadcast the positive spirit among team members
• Work and prepare all the collection and follow-up customers

Candidate Requirements

• Diploma or equivalent
• 2-3 years experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage
• Good team player
• Familiar with kuwait places to help in warning letter
• Skills of research and investigate and should be easy to find any person live in Kuwait.
• Able to work under pressure.
• Good negotiation or communication skills with different Customers