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Technician - Consumer Electronics - Al Mulla Electronics
1 month ago
Responsibilities:
- Receive daily job cards and conduct repairs within the assigned TAT and repeat repair ratio limits.
- Maintain a professional demeanor, respect local culture, and uphold personal hygiene standards.
- Ensure maximum customer satisfaction through proper repair, effective communication, proactive actions, and empathy.
- Perform emergency corrective maintenance in the field, utilizing troubleshooting skills for a variety of tool models and peripheral equipment, during and outside working hours as per business demand.
- Identify and report potential quality issues to the supervisor and collaborate on finding solutions.
- Keep detailed logs and records of all maintenance activities.
- Ensure compliance with the Occupational Health and Safety Act.
- Report repairs performed, parts used, VOC results, and daily activities.
- Implement preventative and corrective measures to maintain a safe, clean, sanitary, healthy, and presentable work environment.
- Engage in self-development to enhance product knowledge and troubleshooting skills.
Educational Qualification:
- Diploma in Mechanical or Electronics Engineering.
Experience:
- 5-7 years of experience in service within the consumer electronics industry.
Skills:
- Product knowledge in home appliances and electronics.
- Communication skills (English and Arabic preferred).
- Driving license is a plus.
- Proficiency in PC and CRM system usage and data entry.
Job Remarks:
- Preferred languages: Arabic, English, Hindi.
- Shift timings: One shift from 8:00 am to 4:00 pm.
- Entry level
- Full-time
- Other
- Retail Appliances, Electrical, and Electronic Equipment
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