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Technician, Service Center

4 weeks ago

Kuwait City, Al Asimah Ooredoo Qatar Full time
VAC9610 - Technician, Service Center / Phono Subsidiary of Ooredoo Kuwait

Field: Commercial Operations

Contract Type: Full Time - Permanent

Location: Kuwait

Closing Date: 31-May-2025

The Company

Ooredoo is a dynamic global telecommunications organization operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We serve over 68 million customers and aim to be among the top 20 telecommunications companies worldwide. In Kuwait, we employ approximately 1,000 talented professionals committed to delivering world-class communication services.

The Purpose

Utilize professional expertise in repairing mobile phones to ensure optimal performance and customer satisfaction.

Key Responsibilities
  1. Diagnose and repair a wide range of electronic devices, including routers, smartphones, laptops, POS devices, and related equipment.
  2. Perform hardware repairs (L1, L2, L3) and software troubleshooting to resolve technical issues efficiently.
  3. Assess devices to identify root causes and provide accurate repair estimates to customers.
  4. Use technical manuals, schematics, and diagnostic tools to perform repairs according to manufacturer standards.
  5. Conduct visual mechanical inspections, replacements, and system transactions.
  6. Create detailed job orders and confirm warranty coverage.
  7. Maintain an organized and clean work environment, ensuring proper handling and storage of equipment.
  8. Interact professionally with customers, explaining repair processes and timelines clearly.
  9. Manage customer inquiries, appointments, and service requests via phone, email, and in person.
  10. Build rapport with customers through effective communication and address concerns promptly.
  11. Coordinate with internal teams to ensure timely repairs and high customer satisfaction.
  12. Stay updated on industry trends, technologies, and product developments.
  13. Meet targets set by the Division Manager and pursue continuous self-improvement.
  14. Demonstrate strong technical skills in diagnosing and troubleshooting hardware and software issues.
  15. Perform other duties as assigned by supervisors.
Qualifications

Diploma in Electronics & Electric Circuits or a similar discipline from a recognized institution; technical certifications or vocational training preferred.

Requirements
  • Proven experience as a service center technician or similar role, with expertise in electronic device repairs.
  • Proficiency in MS Office.
  • Good knowledge of telecommunications products, services, and procedures.
  • Understanding of workshop conditions, ESD fittings, repair levels, etc.
  • Fluent in English, both written and spoken.
  • Dynamic, friendly, and sincere personality.
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