
Solutions Expert
3 weeks ago
- Collaborate with Finance, Sales, and Aftersales stakeholders to understand requirements and provide technical expertise on DMS capabilities.
- Customize and configure DMS platforms to optimize document storage, retrieval, and security for financial data.
- Develop and maintain workflows within the DMS to streamline document processes, including version control and audit trails.
- Ensure compliance with regulatory requirements and internal policies related to document management and data security.
- Create user manuals and provide training to concerned employees on DMS functionalities and best practices.
- Monitor system performance and implement solutions to ensure uninterrupted DMS operation.
- Troubleshoot DMS platform issues across all automotive divisions.
- Evaluate and recommend enhancements to DMS platforms based on evolving business needs and technological advancements.
- Perform daily health checks for the Autoline system.
- Support users with problems and queries related to the Keyloop Autoline application software.
- Accurately resolve problems using investigative and analytical skills.
- Identify and replicate problems that require a software change by Keyloop Development.
- Proactively take ownership of all calls in accordance with the Service Level Agreement.
- Manage, prioritize, and progress calls using the call logging system and ensure regular updates.
- Assist, train, and support less experienced team members with their calls using appropriate tools.
- Constantly report on sensitive issues to IT Manager and Senior Support staff as needed.
- Handle complaints and call escalation requests from users.
- Implement and administer all modules database and new products of Autoline.
- Implementation of new products aligned with the DMS functionality.
- Experience in IT, preferably with exposure to Keyloop / Autoline support.
- Experience with integrating DMS with other enterprise systems (e.g., ERP, Sales, Finance).
- Problem Solving & Result Orientation
- Automotive OEM Products & Services
- Basic Leadership & Management Skills
- Updated with Keyloop products, Manufacturer’s Policies & Procedures
- Logical Diagnostics Skills
- Technical Report Writing Skills
- Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
- Application Skills and Operational knowledge relevant to the domain (Finance, Sales, CRM, etc.)
- Accounts Analyst; must have knowledge of accounting principles to trial balance level.
- Proven track record of installing, configuring, and troubleshooting respective systems.
- Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).
Age: 25 - 45 Years
Preferred Language: English
Duty Shift / Timings: One Shift / 08:00 am - 05:00 pmSalary & BenefitsSalary: Attractive Salary
Other Benefits: As per Company policyJob RemarksJob Country: Kuwait
Nationality: Any
Career Level: Mid-Career #J-18808-Ljbffr
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