Skincare Specialist

Job Summary

• Advise customers on product ranges best suited to their needs
• Generate sales, while achieving line and sales targets, using make up knowledge
• Push skin care sales during events, promotions and launches
• Generate daily sales reports
• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work
• Follow-up on escalated cases /issues/questions of subordinates to ensure they are closed efficiently and in a timely manner
• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectations
• Participate in achieving incentives
• Track post launch sales at store level Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

RequirementsWhat you need to succeed in this role:We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content.More specifically, we would love to hear from you if you can say yes to the below

• A minimum of 4 years of relevant experience with at least 2 years in a similar role
• High School Degree/ Certification in Skin Care Knowledge

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.What we can offer youWe will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.Amazing benefitsWe recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

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